Case Study: TRIZ Innovation

Using TRIZ Innovation Tools in Healthcare

Community Hospital Reduces ED Length of Stay using TRIZ Innovation Tools

Process improvement and innovation leaders, such as Intel, Honeywell, 3M and many other Fortune 500 businesses, have recently been incorporating TRIZ (Theory of Inventive Problem Solving) Innovation tools into their quality programs to produce breakthrough process improvements. NOVACES applied these time-tested methods to one community hospital’s complex challenge to reduce patient length of stay.

It was identified that a lack of coordinated, effective communication between the hospital’s emergency and ancillary departments was increasing ED patient LOS. NOVACES facilitated a TRIZ Innovation workshop to stretch the minds of participants and guide them in reframing care coordination of their patients.

The client: A full-service community hospital

The business issue: Order-to-collect time was delaying the turnaround time for STAT lab tests. This negatively impacted length of stay in the ED and hospital profitability.

The result: Utilizing TRIZ Innovation Tools, a simple interim solution was created by the team and utilized to reduce order-to-collect time by 66%

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